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Returns & Policies
EMAIL us to track your orders or if you
have questions Please read before you place your order! We want you to be happy with your purchase, so please order with care. We do not accept returns on many of our products*. If you have questions about a product, shipping or our policies, please call or email us before you place your order. Please remember when you contact us that another fellow human being will be communicating with you. Whatever problems or questions you have, we are sure we can help you and if know our terms then we won't have any miscommunication. Click for FAQ's If you have an insurance question, please click Insurance Information. Returns: Items that may be returned for store credit are items that we can resell and have not been used or opened*. The packaging (box, bag or tags) must be in pristine condition. You will be issued a code to use for your future purchase or exchange when you order on line. Shipping is not included for your exchange if you change what you originally purchased. If you do not want a store credit, all merchandise that qualifies for return is subject to a 20% restocking fee. Please do not send return packages postage due or without an RA# as they will be returned to you. Do not refuse a package that is late from Fed Ex or if you decided you do not want the package (see below). You will be subject to a $12.00+ return shipping fee. You must contact us within 72 hours of receipt of your merchandise and you must ship with an RA number on the return box. You must ship your item back to us within two weeks of receipt, even if the order was wrong or damaged. If you do not have an RA number on the box, it will be returned to you or you will invalidate any refund. We do not issue refunds on shipping costs. If your order was a paid by money order, special order or drop ship from our distributor or manufacturer, we do not offer refunds, but you may have store credit. *Non-returnable items are: Anything edible, chocolates, truffles, candies, gum, cookies, edible undies, gummy candy, gummy cock rings, gummy handcuffs, gummy whips, gummy vibes, oral sex candy, body powders, sprays, mousse, body frostings and paint, any kind of lube, sex toys, blow up dolls, restraints, lingerie, books, videos, Shunga, Kama Sutra, cooking items, eating/drinking utensils, clothing, lingerie, hats or anything that you had us special order or drop shipped from the manufacturer or distributor. Even if you never opened the package, they are not returnable. All sales are final on these items. If you have a defective product, see Damaged Items below. We do not replace batteries if a unit includes free batteries. If the product does not work and comes with free batteries, please try new batteries before returning defective merchandise. For panty/lingerie club, if you wish to cancel the remainder of your subscription, it may only be applied toward other goods from our web site or in a credit to use at a future date. Canceling an Order: If we have already charged your credit card, we will charge your account for a $5.00 fee or 20% service/restocking fee (whichever is greater) on the subtotal of your order. We will not cancel chocolate or special ordered items at all. If your shipping label has been made and your package is ready to ship, we will not cancel the order. If your item has been on backorder for more than two weeks, you may cancel your order without penalty. Defective Items: Please contact us first for return shipping instructions and to receive a return authorization number (RA#). We will exchange the damaged item with the exact same replacement and ship it back to you via ground services once we have received your authorized return. The same policy stands for items shipped as a gift. Either you or the gift recipient may make arrangements for replacement. You must request insurance for Priority Mail shipments if you are to make any damage claim. Perishable items cannot be insured by any carrier. Please do not ship your package back to us with postage due or refuse a late Fed Ex shipment. Postage due packages will be refused and Fed Ex refusal shipments will incur a $12 fee billed to you. We test and inspect all products for perfection before they are shipped to you. Damage may occur during shipping and it is up to you to decide if you'd like to purchase insurance for parcels that are not shipped with express service. If your product worked when you received it, but stopped working at any time after 72 hours of receipt, please contact the manufacturer for replacement or help. Insurance Information: Please click here. Cooler Packs & Melted Shipment: Chocolate and candy cannot be insured. Please try to prevent this from happening such as: Orders that were returned to us because of a delivery failure from a bad address, refusal or order, vacation hold, late day shipment, you were not available to accept your package in person, it was left waiting for your return at your doorstep or it went back on the delivery truck and delivers on a second attempt. To ensure that chocolates arrive safely, we will automatically add $5.00-12.00+ for a cooler pack with ice pack for chocolates during the summer months. Please consider having your chocolates delivered to your work if you are not home and make sure gift recipients will be home to accept the package. If the temperature is 90 degrees or higher, you must request Priority Overnight for morning delivery. This adds on about $5.00 more to a standard Fed Ex overnight charge. We do everything we can to properly pack your chocolates so that they arrive safely! We do not want to have disappointed customers, so we to package with safety and security in mind. Carrier Shipped Late: We do not guarantee any shipping dates. We cannot issue a refund for merchandise if your order arrives late by any carrier, even Fed Ex, so please order with plenty of time to spare for replacement or a delivery failure. If you were not available to sign for your scheduled delivery, this does not constitute a late delivery. If you require a signature lease be available to sign for your package or have it delivered to someone or some place that it may be signed for. Sometimes the carrier will not leave your package if they feel it is not safe. These shipping policies cover anything that is drop shipped to you from our distributors as well. If Fed Ex was negligent in shipping, we will try to make a claim and refund the shipping, but we do not guarantee this. They will not refund for bad weather delays. If we made a Fed Ex label shipping error, we will refund the express shipping cost difference from the standard shipping fee. Carriers cannot help the fact that severe weather or natural disasters happen and we do not make damage or late shipping claims on such packages. Wrong Address Provided or We Shipped to the Wrong Address: See shipping information page. Backorders: You will be contacted if we are out of stock on an item. If you choose to have it backordered, we will ship via US Priority Mail or First Class Mail. We cannot ship backorders out via Fed Ex or Express Mail if your initial order was such. We do not substitute similar out of stock items unless you approve. If an item is out of stock, we will hold your order until it is in stock and only with your permission. Stock Issues: Items on the web site that show they are in stock, might not be in stock. We do not make stock guarantees. We try to keep the web site updated as often as we can, but in the event an item goes out of stock, we cannot guarantee shipment of that item. We do not ship backorders separately from your original order. Items show that they are out of stock, are out of stock. Please do not order them and put them in your shopping cart. If you are interested in an out of stock item, email us for information on approximate delivery dates. We will always try to contact you if something is out of stock and/or offer a substitution or ask you if you'd like to wait. If you would like to cancel your order that has the backorder or it takes longer than two weeks to come into stock, no penalty will be charged to your account. Some items may be substituted with a similar flavor if stated so on the web site. If you do not want a flavor replacement, please send us an email stating you do not want any substitutions on flavors. Shortages: If you received your package and items were missing, please check inside tissue and packing material or go through the loose fill as small objects might be tucked away or hiding. We triple check all items to be complete before they ship out of your warehouse. If an item is missing, you must inform us within 48 hours of receipt of your package. Refusal of Shipment: If you made a legitimate order from us and changed your mind and refused the package, we will not issue a refund in any circumstance. You will be charged to have your product reshipped back to you. If you do not supply a correct address, you will be charged the full amount for a shipping adjustment or your package will be on hold awaiting further instructions from you, but we will not refund your merchandise. Gift Shipments: Please make sure that the gift recipient will be available to receive the package. If the package is returned because the recipient was unavailable, we will reship at your expense and you will incur any additional return fees. Contesting a Credit Card Charge and Chargebacks: ANY UNWARRANTED CREDIT CARD DISPUTES/CHARGEBACKS WILL RESULT IN A MINIMUM SERVICE FEE. If you contest a charge and we have proof of delivery, we will bill you $25.00. If you make a chargeback because you did not know what your charge was, we will bill you for the bank chargeback fee of $25.00. This will go to collections if you choose not to pay this. You must check with us before you make a dispute or chargeback with your credit card company for any reason. Please remember your credit card bill will have our our corporate name LLK, Inc., not Chocolate Fantasies. Credit Card Charge Billing: We are happy to ship to any address you'd like, but you must enter your correct billing address. If you enter the wrong billing address (the address where your credit card bill is mailed to or the address the bank or credit card company has on file), we will not process your credit card order and void it until we can get the correct information. If you are using a debit card, it will put a hold on that money in your account for several days. If this hold happens, email us the phone number to your bank and we will remove the first authorization. We will not be responsible for any fees or funds that do not clear through your bank because of the hold. Agreeing to Our Terms: Placing an order with us constitutes that you have read, understand and agree to our terms. Any credit card disputes will be legally held to this agreement. We have posted this link for these policies on every one of our shopping pages, on our email confirmation we send to you and on your hard copy invoice. We have the right to refuse service to anyone. If you have placed an order with us and we decide to cancel your order for any reason, we will refund your credit card or PayPal account immediately. Thank you! Please see our shipping policy for more information. Allergy Warning: Please do not order our chocolate if you have any food allergy! All chocolates we sell may contain and are made in facilities that use and process tree nuts, peanuts, soy, wheat, corn or dairy. If you have any allergy to nuts, please inquire what ingredients are in the lotions and oils we sell. We will not be responsible for any allergic reactions to or health issues associated with any products we sell. We take no responsibility for manufacturers claims. $25.00 returned check fee. $25 credit card dispute fee if outcome is in our favor. |
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