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Please
read the important information below about using the shopping cart and its
security. If you experience any trouble, please read the procedure below and email or call us if you still can't get it to
work and we'll help you though it. If the shopping cart server is down,
please scroll to the bottom of this page for the order form, copy and post it
into an email for us and fill it out with what you'd like. We'll call you
for your credit card.
If you are
getting a message in the cart that you need to accept cookies, that means you
did not put anything in the cart or you left the cart for longer than 20 minutes. You do not have to change your cookie settings! The cart does not hold your order indefinitely. Sorry, but
you'll have to place your order again in a new browser.
All of your information will be
kept confidential, we will never sell or give your name to another company and the
shopping cart page is safe to use and secure with SSL* (Secure Socket Layers).
It is best to use our shopping cart with current versions of browsers such as
Netscape or Internet Explorer.
Click for our
Privacy Policy
We have been in business on the internet since February 1998. We have
never had a security breach. If you are still not confident in our secure
shopping cart, please leave the last four digit of your card off and call or
email it to us to complete the process. Our shopping cart does not
automatically charge your credit card. We hand process your orders.
We are a small company producing
large volumes of orders and we really appreciate you using the shopping cart to
place your order. In order for our company to run as smoothly as possible,
we generally do not take phone orders unless it is a special order item that is not on our website. Thank you for understanding.
If you'd like to email or send a Word document with an order, please use the form
below.
PayPal & Money Orders Welcome
To pay with PayPal wait for your emailed order confirmation
and we'll send you a PayPal button. Send
the amount due at the bottom of the invoice to our user ID customerservice@chocolatefantasies.com. We accept MasterCard,
Visa, American Express and we prefer Discover Cards. If you'd like to pay by money
order, please wait for your email order confirmation to arrive with your total
and then send the money order to the address on the invoice.
The shopping cart we use is a third party cart.
We have been using them since we opened in February 1998. They are
certified secure and can be found at kickasp.com.
Instructions
for how to use the shopping cart:
1. After choosing an
item that you would like to purchase, if applicable, select which flavor or
style you would like to have from the drop-down menu.
2.
Click on the 'Add to Shopping Cart' button
and you will be taken to the
shopping cart page.
You will see the web address change to the shopping cart server at cartdesigns.com.
Your browser will indicate that the site is
secure with the little gold locked box on the edge of the screen, usually on the
bottom right with MS Explorer.
3. The shopping cart
page will show you what you are purchasing. If you
would like to purchase more
than one item, you may enter the quantity. Click the 'Update' button. If you would like to shop for more items,
press "continue shopping" or use your "back" button which is faster
and easier and you
will be taken back to the same page
you were last shopping from. The shopping cart will notify you that you
are leaving a secure area and if you would like to continue. Just click
'yes' and your information is saved in the secure shopping cart until you return
to it. You will be taken back to our website which will tell you it is not
a secure site. Our site is not secure, the shopping cart is, that's why we
use it.
4.
If you are finished shopping you may click on the link at the bottom or side of
our web pages that will take you back to the shopping cart.
5. Check to see that all
of the items and quantities of each that you would like are listed. Click on the
"submit" button only once or multiple orders
will go through. You will then be
taken to a form that requires what method of shipping you'd like, your
shipping and billing address and payment information. IMPORTANT: If
you go to the billing and shipping area and go back to our website, the shopping
cart might clear out because it thinks you are finished shopping. Be sure
you are done shopping before you click the submit button.
6. After filling the billing and shipping information out, click
on the bottom button to process your order. By
pressing the bottom button, you will be placing an order. Please do not
play with the shopping cart to get shipping prices. Go to the shipping
information page or email us for a quote. If you
cannot proceed to the next page, it means that you did not enter a field.
Always check if you put in the country, email address, etc. We ship all
over the world, so you have to fill out the country space. After clicking
the 'Submit My Order' button, you'll be taken to the confirmation page that has
your order information. Click the next button to get your order number. Click
'Finalize' and you will be sent to our 'Thank You' page.
7. We will contact you usually within
48 hours to
verify your order. If
you have any questions or you did not hear back from us within 24 hours, please
don't hesitate to call our offices or leave a message at:
(800) 595-9936 Tel/Fax or
within California 360.432.9130 Tel/Fax
Monday -
Friday 10:00 am to 5:00 pm PST, closed weekends and holidays
-
Thank you!
What is a
CVV2 number?
MasterCard & Visa CVV2
  American
Express CVV
It's a security code that is
unique to your credit card.
What is *SSL Encryption
Secure Sockets Layer. A method by which information
transmitted across the Internet is scrambled to the point where it's virtually
indecipherable by anyone who should intercept the data before it reaches its
destination. Most reputable online stores make use of SSL encryption to request
credit card information and other sensitive data from their customers. Web pages
where SSL encryption is activated are typically identified by a lock or key
symbol displayed somewhere in your browser, usually at the bottom right. Refer to your browser's
documentation for the specific symbol and location. |
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